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FAQs

Do you accept insurance?

Unfortunately, we are unable to accept insurance of any kind as payment for your glasses. However, you may be able to use your Health Savings Account if you have one, or a Flexible Spending Account. Please check with your provider prior to using.

Frame Measurements

Most glasses have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.

Frame Size Guide - Available on every product page.

Are your frames available in multiple widths?

Yes, some are! Some of our frames come in more than one size. When browsing our frames, you can view the available sizes, as well as our size guide. The larger the numbers, the larger the frame.

Prescription Entry

When entering your RX into the website, just match exactly what your doctor has written. We will make sure that your glasses match your RX.

Some styles of frames may be limited to certain prescriptions due to the way that the lens is shaped. For example, certain wrapped frames are limited to +/- 4. If you've run into this, don't worry! Give us a call and we may be able to assist you.

Unfortunately due to regulations, we’re unable to fill expired eyeglasses prescriptions.  If your doctor provided an expiration date on your prescription, we will always abide by the doctors orders.  If your doctor did not provide an expiration date, we will adhere to the optical rules of the state where your prescription was written to determine if we’re able to fill it. If we have made glasses for you before, we can use your existing prescription providing it is not expired.

Segment Height

Segment height is the distance (in mm) between the bottom of your lenses and the beginning of the addition in a progressive lens. This measurement is unique to every pair of glasses. Therefore, it is an important measurement for you to be able to see clearly. Many people are not sure of their segment height. That's OK! As a result, we use a standard "+2" segment height which fits most wearers. If you would like a specific segment height, please reach out to us! In other words, We got you!

Sun Lens Color

When ordering RX Eyewear online, your order is a custom product. Therefore, we may be unable to exactly match the color lens you see online. During the ordering process, you will select the lens color available for the frames you have chosen. If there is a color that is not available online and you wish to have us look into adding it, please give us a call within 2 business hours of placing your order.

Virtual Try On Colors

When I go to Virtual Try On, why do some of the colors look different than the photos?

During the 3D Photography process used to create a Virtual Try On, the color may be altered. Refer to the individual product pictures for the most accurate view of the color of your frames.

Bifocal? Trifocal?

We know, you're like where are the bifocals and trifocals on this website? While we don't offer this specifically on our site, place a note in your order and we will attempt to work with you to make your glasses as customized as you are.

How long will it take?

Your awesome new glasses are a custom product. We do everything we can to ship them as quickly as possible. Our standard lead times are 7 - 10 days from the time we get your order (and we have all of the necessary info).

Your custom lenses are manufactured in the USA, and we ship from centrally located Louisville KY via USPS Priority Mail. Generally, most states can receive their order within 2 - 4 days from our shipment.

Returns & Remakes

So you got your new frames, and something isn't quite right? We're very sorry! We will send you a prepaid shipping label to send them back to us. We will treat each return as a priority and ensure that your lenses are perfect for you.

Our no-hassle 30 day return policy gives you peace of mind that your order will make you happy - or it won't cost you a dime. Of course, our goal is that you're so happy you'll share your excitement on social media with #GetGumption

Credits can be issued via store credit or back to the original form of payment. In order for credits to be issued, we must receive your frames back. For more details, see our terms & conditions.